ScoutDNS supports Role Based Access allowing multiple operators within a single account to access the system.
There are three possible roles in any account.
Super Admin: One per account. Can create and remove and users. Has access to create, edit, and view all objects
Admin: Multiple per account. Can create and remove all users accept Super Admin. Has access to create, edit, and view all objects
Viewer: Multiple Per account. Cannot create or remove users. Has access to view only all objects.
Only the Super Admin and Admin levels can access billing and support tickets.
Create New Operator Account
To create a new operator account in the access management page, simply select "New". You may then input an email address, first and last name, as well as select the role level desired. If an email is associated to an existing operator account within our system, they will now be linked/associated to your account with the role selected. If the email has never been used with ScoutDNS, a new account is created with the selected role level.
Important: Once you have created or linked an existing operator account, you will no longer be able to edit the user details. Only operators themselves can edit their name or email information. You are still able to change role or revoke access to the account at any time.
Any Admin or Super Admin can revoke any Admin or Viewer level operator from the existing account. To do so simply select the operator account you wish to remove and then select "Revoke Access" near top left.
Note, this will not delete the operator user account, but will revoke their access to your account. They will no longer be able to login, access any data, or receive any reports/notifications from the account.
Change Super Admin Account
Only the Super Admin can transfer the Super Admin role to an existing Admin account by selecting "Promote New Super Admin" at top of the Access Management page. Once an existing Admin is selected to assume the role, the existing Super Admin will be downgraded to Admin. The account can remain as Admin or access can be revoked.